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About service:
SpinSci Technologies is focused on driving Better Healthcare Interactions. SpinSci’s solution suite drives patient engagement through:
(Patient Engage) Providing patients with self-service management solutions allowing them to manage their own healthcare workflows through their preferred communication channels.
(Patient Notify) Providing patients with real-time notifications triggered by events in the Electronic Health Record (EHR).
(Patient Assist) Providing contact center agents with a full 360° view of their patient through real-time EHR integration, allowing patients to receive the “know me” experience driving overall experience.
(Patient Comply) Ensures secured and in-compliant PCI transactions with auto pause/resume for voice and screen recordings, DTMF masking, and a cloud-based bill pay IVR
SpinSci’s technologies have helped improved patient experience metrics while driving improved efficiencies with reduced call abandonment and shorter handle times.
Key Points:
Patients can manage their healthcare on their terms with easy self-service options, leading to more informed and engaged individuals.
Receive instant notifications about appointments and important health events, ensuring patients are always in the loop.
Contact center agents have access to complete patient profiles, allowing for personalized service and a smoother overall experience.
